HMRC have updated their guidance to assist a taxpayer to decide whether an email, phone call, text or letter is genuine. The updated guidance reflects the new HMRC SMS service – see https://claritaxnews.com/tax-admin/income-tax-hmrc-trial-new-sms-service/.
The updates provide information about when HMRC might send a text message if a taxpayer calls a helpline from a mobile phone, and what it might include.
https://www.gov.uk/government/publications/phishing-and-bogus-emails-hm-revenue-and-customs-examples
https://www.gov.uk/guidance/check-if-a-text-message-youve-received-from-hmrc-is-genuine
https://www.gov.uk/guidance/identify-hmrc-related-scam-phone-calls-emails-and-text-messages
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