HMRC are changing the way taxpayers who use a repayment agent can receive overpaid tax to protect them and raise standards among repayment agents.
Under new arrangements, if a taxpayer chooses to use a repayment agent to reclaim overpaid tax and wants it sent to the agent, they will need to make a nomination, which they can cancel at any time. The new process will make it easier for taxpayers to stay in control of their repayments.
HMRC have also updated the “Standard for agents” document – see https://www.gov.uk/government/publications/hmrc-the-standard-for-agents
https://www.gov.uk/government/news/greater-control-for-taxpayers-using-repayment-agents
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